top of page

Privacy Policy

If you do not agree with this Policy, do not access or use our services or interact with any other aspect of the Magnetic Island Guide.


Scope
The Magnetic Island Guide recognises the importance of your privacy rights, and in turn, the importance of being transparent about how we collect, use, and share information about you, and demonstrates this by complying with the Privacy Act 1988 (Cth) (Privacy Act), the Spam Act 2003 (Cth), and other applicable privacy and data protection laws such as the European Union General and Data Protection Regulations (GDPR).


With regard to GDPR, it applies to the data processing activities of the Magnetic Island Guide in the European Union, and offers goods and services or monitors the behaviour of individuals in the European Union – via our website and social services. The Magnetic Island Guide promotes Magnetic Island as a tourism destination.


This Policy is intended to help you understand:
A. What information we collect about you
B. How we collect information about you
C. How we use and discloses information about you
D. How we transfer information we collect internationally
E. How we store and secure information we collect
F. How to access and control your information
G. Contact us


This Policy applies to all external parties, namely, “you” – e.g. visitors to the Magnetic Island Guide website and social media pages, subscribers to the Magnetic Island Guide marketing materials, and any other individual whose personal information may be collected, stored and used by Magnetic Island Guide or its partners. This Policy also applies to the Magnetic Island Guide’s management of personal information (in Australia and internationally).


This Policy also covers the information we collect about you when you use our services, or otherwise interact with the Magnetic Island Guide unless a different privacy policy is displayed. This Policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you.  If you do not agree with this Policy, do not access or use our Services or interact with any other aspect of the Magnetic Island Guide.


When we refer to “the Magnetic Island Guide,” "we," or "us" in this Policy, we mean the Magnetic Island Guide, whose registered office is at 43 Picnic Street, Picnic Bay, Magnetic Island QLD 4819, Australia, which controls the information the Magnetic Island Guide collects when you use the Services.  We own and operate a number of social media pages, newsletters, and marketing materials available,  (collectively the “Services”).


A. What information the Magnetic Island Guide collects about you
The types of information that the Magnetic Island Guide collects will depend on the nature of your dealings with the Magnetic Island Guide and its Services and may include your name, contact details, photographic information, your views and opinions about the Magnetic Island Guide services, and travel information. In particular:

 

  • If you are a traveller or tourist who registers to receive e-newsletters from the Magnetic Island Guide  or registers to create an account on the Magnetic Island Guide  website through email, Facebook or Google to customise your web experience, your name, address, email address, age group and information about what type of holiday you are looking for will be collected. This is so the Magnetic Island Guide  can provide you with material likely to be of interest to you.

  • If you deal with the Magnetic Island Guide  in the course of business, the Magnetic Island Guide  will generally collect only your business contact details (so the Magnetic Island Guide  can communicate with you for normal business purposes).

  • The Magnetic Island Guide  also collects personal information about its employees (including job applicants) and contractors (personnel records).

  • If you make a complaint, the Magnetic Island Guide will generally collect your name, address or email address and details about the complaint.


The Magnetic Island Guide will ensure that any Personal Information collected is relevant to the Magnetic Island Guide’s purpose (as detailed in section B below), is accurate, complete and up-to-date. The Magnetic Island Guide  will collect information directly from you, unless it is reasonably impracticable to do so.


B. How the Magnetic Island Guide collects information about you
The Magnetic Island Guide collects your information only for a lawful purpose, which is reasonably necessary for or directly related to the Magnetic Island Guide functions under the Tourism Australia Act 2004 (Cth).


The Magnetic Island Guide  conducts a large part of its operations over the Internet and via email. As part of its functions, the Magnetic Island Guide conducts market research surveys, offers access to publications, processes thousands of requests for tour brochures or information, provides avenues for the booking of holidays or facilities, provides opportunities for tourism operators to market and promote their services, distributes industry based publications, conducts many exciting competitions and collects information on the types of holidays or events that you, the consumer, would like to see more of in the future so that we can help the Australian tourism industry grow.
We collect information about you when you provide it to us when you use our Services, and when other sources provide it to us, as further described below.

 

  • Account and Profile Information
We collect information about you when you register for an account, create or modify your profile, set preferences through the Services (including when you register for an account via third parties such Facebook and Google). For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a profile photo, bio, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.

  • The Magnetic Island Guide Websites and Social Media
The Services also include our website owned or operated by us. We collect other content that you submit to this website, which include social media or social networking websites operated by us. For example, you provide content to us when you:

  •  â—¦    Subscribe to a newsletter or register to receive brochures (e.g. through the Magnetic Island Guide website);

  •  â—¦    Apply to attend or exhibit at a the Magnetic Island Guide event;

  •  â—¦    Enter a promotion or competition, including at a Magnetic Island Guide event or through the Magnetic Island Guide website;


If you use the Magnetic Island Guide website information is recorded about your visit for web personalisation, research and statistical and reporting purposes as well as to allow the Magnetic Island Guide to improve its websites and services.  The Magnetic Island Guide also uses cookies and session tools to improve your experience when visiting its sites. The information collected may include your IP address, the referring site and the pages visited on the Magnetic Island Guide site. IP addresses are logged to track a user's session while the user remains anonymous. The Magnetic Island Guide analyses this data for certain trends and statistics, such as which parts of the Magnetic Island Guide  website users are visiting and how long they spend there. In general, you can browse the Magnetic Island Guide  website without telling the Magnetic Island Guide who you are or revealing any personal information about yourself.

 

However, there are times when the Magnetic Island Guide may need to collect your personal information. For instance, if you register to receive the Magnetic Island Guide publications or to attend an event, the Magnetic Island Guide will need to collect some personal information from you for this purpose. In this case, the Magnetic Island Guide will provide notice and seek your permission to send you further electronic communications, and for your personal information to be stored in its databases. If at any time after submitting your personal information to the Magnetic Island Guide you would no longer like to receive information, simply follow the "unsubscribe" directions at the end of any email communications you receive, or contact the Magnetic Island Guide using the contact details listed at the end of this Policy.  No attempt will be made by the Magnetic Island Guide to identify website users or their browsing activities except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant to inspect server logs. The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by the Magnetic Island Guide.  Where you use the Magnetic Island Guide’s social media pages (such as Facebook or Instagram) the Magnetic Island Guide will not collect any personal information about you without your consent.

 

  • Payment information
 We collect certain payment and billing information when you register for certain the Magnetic Island Guide events. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as payment card details, which we collect via secure payment processing services.

  • Business Dealings
 If you deal with the Magnetic Island Guide in the course of business, we will generally collect only your business contact details which we use to communicate with you for normal business purposes (whether as job applicant, as an employee of one of the Magnetic Island Guide’s external service providers, if you work for a government agency the Magnetic Island Guide deals with, in the context of a transaction, or if you volunteer personal information to the Magnetic Island Guide).

  • Enquiries and complaints
 When you make an enquiry or complaint with the Magnetic Island Guide including by phone, letter, email, face-to-face or online, the Magnetic Island Guide will generally collect your name, address or email address and details about the complaint.

  • Employee information
 We also collect personal information about the Magnetic Island Guide’s employees (including job applicants) and contractors (personnel records).

  • Cookies and Other Tracking Technologies
 The Magnetic Island Guide and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g. pixels) to provide functionality and to recognize you across different Services and devices. For more information, please see our Terms of Use, which includes information on how to control or opt out of these cookies and tracking technologies. Some Magnetic Island Guide  webpages use cookies which are small files that may be placed on your hard disk for record keeping purposes. A cookie helps the Magnetic Island Guide remember who you are and can make your subsequent visits to the webpage simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. However, by not accepting cookies, some webpages may not display properly or you may not be permitted to access certain information. Cookies are important for the Magnetic Island Guide website and are used to provide the best possible online experience. By continuing to use the websites you are consenting to their use.

  • Adobe Device Co-Op
 The Magnetic Island Guid  participates in the Adobe Experience Cloud Device Co-op to better understand how you use our website and apps across the various devices you use, and to deliver tailored promotions. To learn more please refer to the relevant website about how Adobe does this.

  • The provision of your personal information on the Magnetic Island Guide’s website is voluntary and you can opt out at any time. However, if you choose not to provide your personal information we may not be able to forward the material that you are requesting or provide you with one of the numerous services available through the Magnetic Island Guide website.


Where it is practicable, you may choose to remain anonymous or adopt a pseudonym when dealing with the Magnetic Island Guide.


C. How the Magnetic Island Guide uses and discloses information about you
The Magnetic Island Guide will only use and disclose personal information for the purpose for which it was collected, or otherwise in accordance with the applicable privacy and data protection laws and regulations. For example, if you register on the Magnetic Island Guide website to receive information about travelling to Australia, the Magnetic Island Guide will use your name and email address to send you this information. Other examples include use or disclosure for the purpose of:
   •    Providing you with the publications or services you have requested;
   •    Marketing communications;
   •    Complaint handling;
   •    Research and forecasting;
   •    Employment purposes; and,
   •    Performing specific statutory or administrative functions, for example responding to a request under the Freedom of Information Act 1982 (Cth) or under the Privacy Act 1988 (Cth).


Examples of third parties the Magnetic Island Guide may disclose your personal information to include state and territory tourism authorities in the course of conducting trade events, external service providers such as IT consultants, professional advisers, Commonwealth ministers, or business partners with whom the Magnetic Island Guide has a formal contractual relationship.


If the Magnetic Island Guide obtains a participant’s consent, personal information about them may be disclosed to organisations involved in the Australian tourism industry such as airlines, hotels, tour operators and product suppliers.
The Magnetic Island Guide will not use or disclose personal information for a purpose other than that for which it was collected unless:
   •    Your consent is obtained;
   •    The Magnetic Island Guide is required to, or authorised by the law or a court or tribunal order; or
   •    Otherwise in accordance with the applicable privacy and data protection laws.


To the extent permitted under the law, the Magnetic Island Guide may also use or disclose your personal information for a secondary purpose related to, or directly related to, the purpose of collection where you would reasonably expect that your information would be used for this other purpose. These secondary purposes may include activities such as public education or quality assurance.


At or before the time the Magnetic Island Guide collects your personal information (or as soon as practical afterwards), the Magnetic Island Guide will take such steps as are reasonable in the circumstances to provide you with a collection notice containing the following information setting out, among other things, the purpose of collection.


D. How the Magnetic Island Guide transfers information we collect internationally
It is possible that the Magnetic Island Guide will disclose your personal information overseas as part of its marketing functions. Countries in which recipients are likely to be located include the USA, United Kingdom, China, Japan, Korea, Singapore, Malaysia, India, Indonesia, Germany and New Zealand.


The Magnetic Island Guide  does not disclose your personal information to any overseas recipient unless one of the following applies:
   •    The recipient is subject to a law or binding scheme substantially similar to the Australian Privacy Principles, including mechanisms for enforcement.
   •    You have consented to the disclosure after being expressly informed that the Magnetic Island Guide will not be taking reasonable steps to ensure that the overseas recipient does not breach the applicable privacy and data protection laws.
   •    It is required or authorised by law.
   •    It is required or authorised by an international agreement relating to information sharing to which Australia is a party.
   •    It is reasonably necessary for an enforcement related activity conducted by, or on behalf of, an enforcement body and the recipient performs similar functions.
   •    An exception applies under the law (for example, the Privacy Act applies such as those contained in Australian Privacy Principle 8 of the Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012).

E. How the Magnetic Island Guide stores and secures information we collect
The Magnetic Island Guide Systems
The Magnetic Island Guide takes security of personal information seriously and has implemented a range of physical and electronic security measures to protect your personal information from unauthorised access, use, modification, disclosure or misuse including the implementation of firewalls.
Electronic records of personal information collected by the Magnetic Island Guide are stored in databases that are hosted on Wix.com servers. In each case, the Magnetic Island Guide’s IT systems are protected by appropriate Wix.com security measures.


The Magnetic Island Guide Website
The Magnetic Island Guide strives to ensure the security, integrity and privacy of personal information submitted to its website, and periodically updates its security measures in light of current technologies. You need to be aware of inherent risks associated with the transmission of information via the Internet. The Magnetic Island Guide cannot guarantee or warrant the security of any personal information you submit to its websites. If you have concerns in this regard, the Magnetic Island Guide has other ways of obtaining and providing information. Postal services and phone facilities are available.


The Magnetic Island Guide website may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites. Visitors to those websites should refer to their separate privacy policies and practices, e.g. Google Analytics and Adobe packages.


The Magnetic Island Guide  Staff
The Magnetic Island Guide also requires its staff to ensure that digital paper records containing personal information are stored securely. The Magnetic Island Guide ’s employees are bound by confidentiality obligations as a condition of their employment, and this extends to ensuring that personal information collected by the Magnetic Island Guide is kept confidential.
F. How to access and control your information
Australian Privacy Act
Under the Privacy Act, you have the right to seek access to the records of personal information that the Magnetic Island Guide holds about you. You also have the right to ask the Magnetic Island Guide to alter your personal information if you think the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.


If you wish to access or correct your personal information that the Magnetic Island Guide holds, please submit a written request setting out what information you wish to access or correct, your name and a mailing/email address to the Privacy Officer, using the contact details set out at the end of this Policy. The Magnetic Island Guide may require you to verify your identity. The Magnetic Island Guide will respond to your request within 30 days.


If the Magnetic Island Guide refuses to provide you with access to your personal information or to correct that information as you request, it will provide you with reasons for that refusal and information about how to make a complaint is set out below.


If the Magnetic Island Guide refuses to correct your personal information, IT will take reasonable steps to associate a statement with your personal information that you consider the information to be inaccurate.
You may also request access to and seek correction of personal information under the Freedom of Information Act 1982 (Cth).


EU GDPR
Under the EU General Data Protection Regulation (EU GDPR), EU residents may exercise their data subjects rights – for example:
   •    Right of Access
   •    Right of Erasure
   •    Right to Rectification
   •    Right to Object
If you wish to exercise these rights, you may submit a written request using the contact details set out in this Policy.


Managing your account and subscription
If you wish to delete your registered account or unsubscribe to the Magnetic Island Guide communications such as newsletters, publications, and event invitations, you may do so by contacting using the contact details set out in this Policy.  To ensure we have the correct information, please include your registered email address, first name and last name, and requested change. For example:


Email:  janedoe@email.com
First and last name:  Jane Doe
Requested change:  Please delete my the Magnetic Island Guide account.
We will endeavour to reply to your email request within 30 business days.


Complaints
If you wish to complain about how the Magnetic Island Guide manages personal information, you should submit a written complaint by post or email using the contact details set out in this Policy. The Magnetic Island Guide  will endeavour to respond to your complaint within 30 days.


If you are not satisfied with the Magnetic Island Guide’s response, you may make a written complaint to the Office of the Australian Information Commissioner. If you make a complaint directly to the Privacy Commissioner the Commissioner will likely recommend that you try to resolve the complaint directly with the Magnetic Island Guide in the first instance.


For more information about the Australian Information Commissioner or the Privacy Commissioner, you can visit the Office of the Australian Information Commissioner’s website (www.oaic.gov.au) or phone 1300 363 992 (local call charge).


G. Contact us
If you have any queries in connection with this Policy, please contact the following:
The Privacy Officer
   •    By email sara@askbutterflyhouse.com
   •    By post 43 Picnic Street, Picnic Bay QLD 4819
   •    By phone +61 413 809 765

 

bottom of page